Privacy Policy
Last Updated: September 1, 2026
MTZ LTD, trading as Zenvaya ("Zenvaya," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and share information when you visit our website, place an order, or contact us.
1. Information We Collect
We may collect information you provide when you:
• Place an order or make a purchase.
• Create an account.
• Contact us for customer support.
• Subscribe to marketing communications.
• Submit a review, form, or other information.
This information may include your name, email address, phone number, billing address, shipping address, order details, and information you provide when contacting us.
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages viewed, and website interactions.
2. How We Use Your Information
We may use your information to:
• Process and fulfill your orders.
• Process payments.
• Arrange shipping and delivery.
• Send order confirmations, tracking updates, and other service-related messages.
• Respond to customer support requests.
• Process refunds, replacements, and returns.
• Prevent fraud and protect our website and customers.
• Improve our website, products, and shopping experience.
• Measure and improve our advertising and marketing.
• Send promotional communications where permitted by law and, where required, with your consent.
3. Payments
Payments are processed securely through Shopify Payments and other payment methods available at checkout.
We do not store complete payment card numbers or CVV codes on our own systems.
Payment providers may process your payment and transaction information as necessary to complete transactions, prevent fraud, and provide payment services.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to operate our website, remember preferences, understand website usage, measure advertising performance, and improve our services.
Some cookies are necessary for the website to function, while others may be used for analytics or advertising.
Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.
You may manage certain cookie preferences through our website or your browser settings.
5. TikTok Pixel
We use TikTok Pixel and related TikTok advertising technologies to measure website activity and the performance of our advertising campaigns.
These technologies may collect information about interactions with our website, such as pages or products viewed, add-to-cart actions, purchases, browser and device information, IP address, cookies, and other event information.
This information may be used to measure advertising performance, improve advertising delivery, and support advertising and audience-related features.
Where required by applicable law, we will obtain consent before using non-essential advertising cookies or tracking technologies.
6. How We Share Information
We may share information with trusted service providers that help us operate our business, including:
• Shopify and Shopify-related services.
• Payment processing providers.
• Order fulfillment and shipping providers.
• Customer support and communication providers.
• Website, security, and technical service providers.
• Analytics and advertising providers, including TikTok.
We may also share information when required by law, to prevent fraud, protect our rights, or comply with legal requests.
We do not sell personal information for monetary consideration.
7. Your Privacy Choices
Depending on where you live and applicable law, you may have the right to access, correct, or request deletion of your personal information.
You may also have the right to opt out of certain targeted advertising or data sharing where applicable.
To make a privacy request, contact us at:
contact@zenvaya.com
We may ask you to verify your identity before processing certain requests.
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no method of internet transmission or electronic storage is completely secure.
9. Children's Privacy
Our website is intended for adults, parents, and guardians.
We do not knowingly collect personal information directly from children where prohibited by applicable law.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.
12. Contact Us
MTZ LTD, trading as Zenvaya
Email: contact@zenvaya.com