Return & Refund Policy

Last Updated: September 1, 2026

We want you to be happy with your purchase. If there is a problem with your order, please contact us at contact@zenvaya.com.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Please provide your order number and clear photos or a short video showing the issue. For incorrect items, we may also request photos of the product, original packaging, and shipping label.

After reviewing the issue, we may provide a replacement or refund, depending on the circumstances.

For most eligible damaged, defective, or incorrect items, you will not need to return the product.

2. Missing or Undelivered Orders

If your order has not arrived or appears to be missing, please contact us so we can review the tracking information and determine the appropriate resolution.

Delivery issues are handled according to the applicable shipping and carrier policies.

3. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may be canceled before they are processed or shipped. Once an order has entered processing or has shipped, cancellation may no longer be possible.

4. Refunds

If a refund is approved, it will be issued to the original payment method.

We generally process approved refunds within 24 hours. Depending on your bank or payment provider, it may take approximately 5–10 business days for the refund to appear in your account.

5. Returns

Returns are generally not required for eligible damaged, defective, or incorrect items.

If a return is required for a particular order, we will provide the appropriate instructions.

6. Sale and Promotional Items

Discounted or promotional items are subject to the same protections described above for damaged, defective, incorrect, or missing items.

7. Contact Us

For questions about refunds, replacements, or order issues, please contact:

MTZ LTD, trading as Zenvaya

Email: contact@zenvaya.com